PRIVACY POLICY
PRIVACY STATEMENT
This Privacy Statement explains how sthael.com (collectively, “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information.
We are committed to safeguarding your privacy and handling your data in a transparent and lawful manner.
1. Collection and Use of Personal Data
Personal data refers to information that can identify you directly or indirectly. This does not include anonymized or aggregated data that can no longer identify you.
We collect and use personal data only as necessary to operate, improve, and secure our services.
2. Promoting Safety and Security
We process personal data based on legitimate interests to maintain the safety and integrity of our services. This includes:
- Fraud prevention and detection
- Investigating suspicious or illegal activity
- Ensuring compliance with our policies and terms
- Account verification and security monitoring
We apply appropriate technical and organizational safeguards to protect your information.
3. Personal Data We Collect
3.1 Data You Provide
We may collect information you provide when you:
- Create an account
- Place an order
- Contact customer support
- Participate in surveys or promotions
- Use live chat or other support tools
This may include:
- Name, email, phone number
- Billing and shipping address
- Payment information (processed securely via third-party payment providers)
- Order and account details
3.2 Data Collected Automatically
When you access our website, we may collect:
- Device type and browser information
- IP address
- Operating system
- Usage behavior and browsing activity
- Diagnostic and performance data
- Approximate location data (via IP or similar technologies)
4. How We Use Your Information
We use personal data to:
- Operate and fulfill orders
- Improve our website, services, and user experience
- Provide customer support
- Communicate order updates and service messages
- Conduct analytics and business improvements
- Prevent fraud and enhance security
- Deliver marketing communications (only with consent where required)
5. Communications and Marketing
With your consent, we may send:
- Promotional emails
- Product updates
- Special offers
You may opt out at any time by clicking the unsubscribe link or contacting us directly.
We do not share your personal data with third parties for their independent marketing purposes without your explicit consent.
6. Cookies and Tracking Technologies
Cookies are small data files stored on your device to improve website functionality and user experience.
We use cookies to:
- Enable website functionality
- Remember user preferences
- Analyze traffic and usage behavior
- Improve marketing performance
- Enhance security
You may disable cookies in your browser settings, but some features may not function properly.
7. Sharing of Personal Data
We may share personal data with:
- Service providers (e.g., payment processors, logistics partners)
- Marketing and analytics partners (under strict data protection agreements)
- Affiliates or business partners supporting operations
We do not sell personal data.
8. Legal Basis and Compliance (GDPR)
For users in the European Economic Area (EEA), we process personal data under the following legal bases:
- Consent (where applicable)
- Contract performance
- Legal obligations
- Legitimate business interests
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).
9. Data Transfers and Business Changes
Your information may be transferred in connection with:
- Mergers or acquisitions
- Business restructuring
- Asset sales or bankruptcy proceedings
We may also disclose data when required by law or to protect our rights and users.
10. Children’s Privacy
Our services are intended for users aged 16 and above.
We do not knowingly collect personal data from children under 16. If such data is identified, it will be deleted promptly.
11. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
We will respond within a reasonable timeframe, typically within 30 days.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal data.
13. Data Security and Retention
We implement appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal obligations
- Business operations
14. Updates to This Privacy Statement
We may update this Privacy Statement periodically.
Changes will take effect once published on this page. Continued use of our services indicates acceptance of the updated policy.
15. Contact Us
If you have any questions about this Privacy Statement, please contact: