Refund & Return Policy

Order Cancellation

Orders may be cancelled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be cancelled.

To request a cancellation, please contact us:

📧 Email: info@sthael.com

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking details.

Return Policy

We accept returns within 14 days of delivery.

To be eligible for a return, items must meet the following conditions:

• Unused and in original condition
• Returned in original packaging
• Proof of purchase is provided

Items that are used, damaged due to customer handling, or not in original condition may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact our support team:

📧 Email: info@sthael.com

Please include the following information:

• Order Number
• Full Name
• Reason for Return
• Photos (if item is damaged or defective)

Once reviewed, our team will provide return instructions and authorization.

⚠️ Returns sent without prior approval may not be accepted.

Return Address

Approved returns should be sent to:

Return Center
1500 N GRANT ST STE R
DENVER, CO 80203
United States

⚠️ Please do not send items back to the original shipping address, as this may delay or prevent processing.

Return Shipping Costs

• If the item is defective, damaged, or incorrect: we will cover return shipping costs
• If the return is due to personal reasons (e.g., change of mind, wrong item ordered): the customer is responsible for return shipping costs

No restocking fees will be charged.

Refunds

Once the returned item is received and inspected, we will notify you by email regarding the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Processing time may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Customer Service: info@sthael.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM